30-Day Return & Refund Policy

Shop with Confidence

We want you to feel confident when choosing WORX products. Eligible purchases may be returned within 30 days of delivery, subject to the conditions below and any product-specific limitations shown at checkout. Contact us before sending an item so we can confirm eligibility and provide the correct return instructions.

Return Eligibility

To qualify for a standard return, the product should be complete, in resalable condition and accompanied by the original accessories, manuals, batteries, chargers and packaging when available. Proof of purchase is required. Products should be safely packed to prevent damage while in transit.

Non-Returnable or Restricted Items

• Items damaged through misuse, incorrect assembly or unauthorized modification.
• Products missing essential components, serial labels or included accessories.
• Consumables or replacement parts that have been installed or used.
• Final-sale items and products identified as non-returnable before purchase.
• Hazardous or regulated items that cannot be returned through standard carriers.

Starting a Return

1. Contact customer support with your order number and the item you wish to return.
2. Explain the reason for the return and provide photographs if the item arrived damaged or incorrect.
3. Wait for return authorization and shipping instructions.
4. Pack all components securely and use the authorized label or carrier method provided.
5. Keep the return tracking information until the refund is complete.

Refund Processing

After the return is delivered, it is inspected to confirm its condition and contents. Approved refunds are issued to the original payment method. Bank and card processing times vary, so the credit may take additional business days to appear after approval. Original or return shipping charges may be deducted when permitted by the applicable return terms.

Damaged, Defective or Incorrect Orders

Contact us promptly if an order arrives damaged, incomplete or different from what you ordered. Keep the packaging and provide clear photos of the item, shipping carton and label. Our team will review the situation and explain the available replacement, return or warranty options.