Shipping & Delivery

Reliable Delivery for Your WORX Order

Available shipping methods, charges and estimated delivery windows are shown during checkout based on the products in your cart and the delivery address. Estimates begin after an order has been processed and are not guarantees, but we work to provide clear updates throughout the shipment.

Order Processing

Orders are reviewed for payment approval, address accuracy and product availability before fulfillment. Orders containing multiple products may ship in separate packages or from different facilities. In that case, you may receive more than one tracking number and packages may arrive on different days.

Tracking Your Shipment

When a package is released to the carrier, tracking information is sent to the email address used at checkout. Tracking events can take time to appear after the label is created. You can also use the Track Order page with your order details to review the latest available status.

Standard and Oversized Delivery

Most tools and accessories ship by parcel carrier. Large, heavy or oversized products may require freight delivery and an appointment. Freight carriers may contact you directly to arrange a delivery window. Unless expressly included, freight delivery is generally made to the accessible curbside location and may not include assembly, installation or movement inside the property.

Preparing for Delivery

• Confirm that your email, telephone number and delivery address are accurate.
• Monitor tracking and carrier messages for schedule changes or required appointments.
• Ensure that the delivery location is safe and accessible.
• Inspect cartons for visible damage before discarding packaging.

Delays, Address Changes and Missing Packages

Weather, seasonal volume, carrier disruptions and remote destinations can affect transit time. Address changes are not always possible after fulfillment begins. If tracking has not updated for an unusual period or a package is marked delivered but cannot be located, check around the property and with household members, then contact the carrier and our support team for assistance.

Delivery Damage

If a package arrives damaged, photograph the carton, shipping label and product before use. Retain all packaging and contact customer support promptly with your order number so the issue can be reviewed.