3-Year Limited Warranty

Support for Eligible WORX Products

Eligible WORX products are covered by a limited warranty against defects in materials and workmanship when used and maintained according to the product instructions. The coverage period and specific terms may vary by product, region and purchase date. Your order confirmation and the documentation supplied with the product identify the terms that apply to your purchase.

What the Limited Warranty Covers

When a covered defect is confirmed during the applicable warranty period, the available remedy may include diagnosis, repair, replacement of a defective component, product replacement or another solution permitted by the warranty terms. The appropriate remedy is determined after the product and supporting information have been reviewed.

Items Generally Not Covered

• Normal wear, cosmetic changes or consumable parts that require routine replacement.
• Damage caused by misuse, neglect, accidents, improper storage or unauthorized modification.
• Damage resulting from incompatible batteries, chargers, accessories or replacement parts.
• Commercial or rental use when the product is intended and sold for residential use.
• Maintenance, adjustment or cleaning described as the owner’s responsibility.

Before Requesting Service

Consult the troubleshooting section of the product manual, confirm that batteries are charged and correctly installed, and inspect removable parts for proper assembly. Many common issues can be resolved through setup guidance without returning the product.

How to Request Warranty Assistance

Contact WORX customer support and provide your name, order number or proof of purchase, product model, serial number when available, and a clear description of the issue. Photos or a short video may help our team evaluate the request more quickly. Do not ship a product until return or service instructions have been provided.

This summary is provided for convenience. The written warranty supplied with the product controls if any part of this page differs from the product-specific terms.